Orders

Frequently Asked Questions About Orders

• Can I also purchase a product by phone or mail?

  Purchasing Keune Haircosmetics products is only available through our online store. Read more

• Can I purchase and have items shipped outside of the United States?

  Unfortunately, orders can only be purchased and shipped to the United States at this time. Please go to Keune.com and select your location to order outside of the United States. Read more

• I have not received any confirmation emails of my order. What should I do now?

  You can track your order using the tracking number included in the confirmation email. If you have further questions or concerns on your order, please reach out to Customer Service. Read more

• I haven't received my order yet. What should I do now?

  You can track your order using the tracking number included in the confirmation email. If you have further questions or concerns on your order, please reach out to Customer Service. Read more

• I received an incorrect product. What do I do now?

  We are so sorry about this! It is certainly not our intention. Please contact our Customer Service Department within 3 days of delivery and we will make every effort to correct this issue. Please be… Read more